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Karen Haines is a seasoned IT professional with extensive experience in system analysis, application development, and software engineering. Currently serving as the Lead Systems Analyst at Cleveland Clinic since April 2015, Karen oversees all scheduling systems for professional healthcare staff in the Anesthesiology Institute and develops new roles in various medical areas. Previous roles include a Software Engineer Consultant at Randstad Technologies US, focusing on ATM software enhancements, and an Application Developer at Progressive Insurance, where significant contributions were made to projects such as document management and system upgrades. Karen's career began at GE as a Lead Analyst in the finance sector. Educational qualifications include a Master's degree in IT Management from NJ Institute of Technology and a Bachelor's degree in Computer Science from Rider University.