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Paul Berard is an experienced IT professional with a strong background in technical support and system administration. Currently serving as a Help Desk Engineer at Clearpoint IT Management since May 2023, Paul previously worked as a System Support Engineer at the Regional Education Media Center #1, providing desktop and technical assistance for K-12 public school districts. Prior experience includes roles at Monitise Americas as a Systems Administrator and Desktop Support Specialist, where Paul managed data center migrations and resolved technical issues, as well as positions at the Chicago Board Options Exchange and IT Associates as a Senior Unix Operator, focusing on system operations and log file analysis. Earlier roles at Jackson Hewitt and Markelz Office Products included establishing IT infrastructure, customer service, and operational management.