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Kimberly Edwards has a diverse work experience in the field of customer success and account management. Kimberly started their career at Forrester in 2010, working as a Research Associate before progressing to the roles of Senior Research Associate and Associate Advisor. In 2013, they joined ideaPoint as an Account Manager. Kimberly then moved on to Crimson Hexagon in 2014, where they served as a Customer Success Manager, Senior Customer Success Manager, and ultimately as a Team Lead for Customer Success. Edwards further expanded their expertise by working as an Enterprise Customer Success Manager at Drift: Conversational Marketing in 2018. Currently, they hold the position of Manager, Customer Success at ClearCompany Talent Management Software since 2019, and in October 2022, they were promoted to the role of Director of Customer Success.

Kimberly Edwards attended Bowdoin College, where they pursued a Bachelor of Arts degree in Economics. However, no specific start or end years were provided for their time at the college. Prior to their enrollment at Bowdoin College, Kimberly attended Duxbury Public Schools. No specific degree or field of study was mentioned during their time in the public schools.