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Maria Deprofio is an experienced customer service professional currently serving as an Inbound Customer Service Representative at ClearChoiceMD Urgent Care since January 2021. In this role, Maria is responsible for managing incoming calls, ensuring HIPAA compliance, and coordinating communication between clinical staff and patients, as well as providing assistance with patient portal issues. Previous experience includes managerial roles at francesca’s® and Guess Store, and a multi-unit management position at Claire's Inc. In addition, Maria has a background in various customer service roles at Shaw's Supermarkets. Maria holds an Associate's Degree in Fashion Merchandising from McIntosh College, earned between 2005 and 2007.