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Hilda C. has over a decade of experience in customer service and education administration. Currently serving as a Customer Care Associate II at Clean Power Alliance since September 2021, Hilda previously held a position as a Claims Specialist and Customer Service Representative at the Social Security Administration, where responsibilities included addressing Congressional and public inquiries, managing high call volumes, and assisting with benefit estimates. Prior experience includes five years as a Placement and Registration Advisor at the Consulate General of the State of Kuwait, where Hilda monitored academic placement patterns and responded to student inquiries. Hilda holds a Master of Education in Post-Secondary Administration and Student Affairs from the University of Southern California and a Bachelor of Arts in Social Welfare with a minor in Education from the University of California, Berkeley.