Alec Hendrickson is a Customer Success Manager II at ClassPass, where responsibilities include upselling in-app promotions, conducting B2B business reviews, negotiating rates, and utilizing SQL and Salesforce for identifying upselling opportunities. Previously, Alec held various roles at Vacasa, including Customer Success Manager, Associate Product Manager, and Reviews Product Analyst, contributing to revenue growth through strategic data analysis and dashboard creation. Earlier experience includes customer experience roles at Dev Bootcamp and affiliate marketing at Vemma, where Alec built and mentored a large sales team. Alec holds a Bachelor of Science in Marketing from Oregon State University and completed an intensive web development program at Dev Bootcamp.
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