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Terry Soto has extensive experience in the travel and customer support industries, currently serving as a Group Administrator and Payables Coordinator at Classic Vacations since 1988. Responsibilities include managing multiple payables tasks and overseeing customer support analytics. Previously, Terry held the position of Monitor Supervisor at Classic Custom Vacations, where duties involved scoring recorded calls of Sales Agents and coaching them to enhance sales performance. Education includes a certification in Travel from Care Free Travel School and a certification in General Dental Assisting from Bryman School of Dentistry.