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Sarah Johnston has a diverse work experience that spans across multiple companies. Sarah started their career at Dobbies Garden Centres plc as a Customer Service Assistant, where they performed various tasks such as handling customer enquiries, updating databases, and providing assistance to customers. Sarah then joined Tecnica Ltd as a Marketing Manager, demonstrating their skills in marketing and communication until 2018. Currently, they are employed at ClassForKids, where they initially held the position of Senior Customer Success Specialist and later advanced to become the Customer Support Manager.

Sarah Johnston attended Dunfermline High School from 2004 to 2010. After completing their high school education, they enrolled in Heriot-Watt University and participated in the study program for a Bachelor of Arts in Business Management with Marketing from 2010 to 2014. During their time at Heriot-Watt University, their field of study focused specifically on marketing.