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Juan Esteban Benavides Manosalva possesses extensive experience in operations management, currently serving as the Head of Operations at Claro Insurance since March 2018, overseeing global operations and enhancing daily processes through data analytics and quality control. Previous roles include Executive Director, where responsibilities encompassed administrative support and project coordination for operations in the United States, and Operations Director, focusing on productivity improvements. Prior to Claro Insurance, Juan held positions at Crawford & Company as Operations Director and Project Coordinator, as well as at Top Factory, managing telemarketing projects and integrated management systems. Educational qualifications include degrees in Project Management and Industrial Engineering from Universidad El Bosque and Pontificia Universidad Javeriana.