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Melanie Boyd has a diverse work experience in the healthcare field. Melanie started in 2009 as a Volunteer and later became a Case Manager at HCI Care Services. In 2011, they took on the role of Quality Improvement/Utilization Review Manager at Nurse Manager. Melanie then became the Chief Patient Experience Officer at Clarke County Hospital in 2015 and later transitioned to the role of Chief Operating Officer in July 2020. Melanie has also served as a Board Member at EyesOpenIowa and as a Member of the Board at the Iowa Association for Healthcare Quality.

Melanie Boyd attended Des Moines University from 2010 to 2014, where they pursued a Master of Healthcare Administration, specializing in Health/Health Care Administration/Management. Prior to their graduate studies, they completed their Bachelor of Arts (B.A.) in Health/Health Care Administration/Management at Graceland University from 2007 to 2010. In addition to their degrees, Melanie also holds a certification as a Certified Trainer for the Epic Provider Application, but further details regarding its institution, month, and year of attainment are not provided.