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Michelle Reynolds serves as the Chief Operating Officer at Clarion Housing Group, the largest housing association in the UK, a position held since November 2016. Reynolds oversees the delivery of landlord services across 125,000 properties, with a focus on asset management, customer services, housing management, and resident involvement. Previously, Reynolds worked at Affinity Sutton for a decade in various roles, including Group Commercial Director and Director of Housing, enhancing commercial operations and managing housing for 54,000 homes. Earlier experience includes leadership positions at Aashyana Housing Association and Ridgehill Housing Association, as well as multiple roles at William Sutton Housing Association. Educational credentials include degrees in Information System Design and Geo Sciences from the University of Westminster and Plymouth Polytechnic, respectively.