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Zhe Zheng is a Senior Advanced Technical Support Engineer with extensive experience in technical support roles across various companies. Currently at Clario since November 2021, Zhe Zheng previously held similar positions at ERT from May 2015 to November 2021 and PHT Corporation from May 2014 to May 2015. The position involves in-depth analysis and investigation of incidents related to devices and web applications for clinical research. Previous roles include Senior Technical Support Engineer at Aurea Software and Progress Software, providing developer back-end support and debugging. Zhe Zheng began the professional journey as a Software Engineer at Infosys Technologies Ltd, focusing on enhancing software systems, and started with customer service at Computer Repair Depot. Educational background includes a Bachelor of Science in Computer Science with a minor in Mathematics from the University of Massachusetts Amherst, completed in 2006.