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Lucie Harter is a seasoned professional in customer relationship management (CRM) with extensive experience in international project management. Currently serving as a Senior international CRM project manager at Clarins since May 2018, Lucie has a track record of deploying loyalty strategies and targeted communication plans to enhance customer value. Previous roles include Chargée d'animation CRM/E-CRM at Galeries Lafayette, where responsibilities encompassed loyalty program management and omnichannel strategy development, and Junior Marketing Project Manager at Galeries Lafayette - LE BHV MARAIS, focusing on CRM initiatives. Lucie's early career includes positions at Club Med, Cerruti, Marriott International, and Sofitel Luxury Hotels and Resorts, contributing to CRM strategies, product development, and event management. Lucie holds a Master Grande Ecole in Marketing from NEOMA Business School and has pursued further education in business administration and management.