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Joshua Goodman has extensive experience in IT support within the retail sector, currently serving as a Senior IT Store Support Analyst at Claire's Inc. since October 2008, where responsibilities include Level 3 IT support for over 1,600 retail stores across North America and overseeing testing and quality control for POS systems. Previous roles at Claire's include IT Store Support Analyst and IT Store Support Technician, providing support for up to 1,900 stores. Prior to Claire's, Joshua worked as a Helpdesk technician for Walgreens and as an Accounts Manager at Dartek.com. Additionally, experience as an Accounts Payable specialist at AT&T Global Network Services involved improving billing processes. Joshua holds a Bachelor's Degree in Computer Information Systems from DeVry University and has completed studies at the University of Illinois Chicago.