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Carol A. has extensive experience in customer service and collections, currently holding the position of Collections Coordinator at ClaimFox, Inc. since April 2016, while also serving as Team Lead for Customer Relations and Team Support Specialist. Prior to this role, Carol A. worked at FedEx Office from June 2006 to April 2016 as a Customer Service Associate, focusing on multitasking in a shipping environment. Carol A. pursued an Associate of Arts degree at Suffolk County Community College during 2014 to 2015 and has additional education from Hillsborough Community College.