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Glyn Hartshorne has extensive experience in technical roles spanning over two decades, currently serving as a Platform Engineer and Technical Projects Engineer at Civica since September 2008. Responsibilities include managing the day-to-day operations of two datacentres that process payments for over 180 local authorities, NHS Trusts, and housing associations, with expertise in SQL database management, webserver upgrades, automated telephony systems, and Azure infrastructure. Prior roles at Civica included managing hosted environments and supporting income management systems for local governments. Previous experience encompasses positions as Support Analyst at MIS Active Management Systems, Support Developer at McLernons, and Senior Analyst Programmer at both Goldenhill Computer Systems and Courtaulds Textiles. Glyn Hartshorne holds an FdSc in Forestry from the University of Cumbria and continues education at Kaplan University.