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Nosheen Shah is an experienced IT Service Manager currently at Civic Engineers since August 2022, following a role as Technical Services Manager at Yorkshire Water from June 2019 to December 2021. Previous positions also include Service Desk Team Leader at FirstPort (UK) from June 2015 to March 2019, where responsibilities encompassed service management, technical management, and customer support. Nosheen Shah's career began at Fujitsu Global as a Customer Service Technician and included a role as a Market Research Interviewer at GfK NOP. Educational achievements include a Master's degree in Information Technology from Leeds Beckett University and a Bachelor of Science in Computer Science from Queen Mary University of London.