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Warren Golden serves as the Chief Operating Officer at Citywide Mobile Response since 1998, where responsibilities include managing business operations for Fire Department of New York 911 services and leading the executive team to foster innovation and accountability. Additionally, Warren holds the position of President/CEO at GlobalCom BPO Services since 2020, overseeing operations across multiple regions including New Jersey, New York, North Carolina, the Philippines, and India, while handling contract negotiations and strategic planning. Warren's educational background includes continuing education courses from the American Management Association and a degree in Business Administration from Queensborough Community College of The City University of New York (CUNY).