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Kristen Heiser has held several positions in the field of media and communications. Kristen began their career in 1994 as an Executive Producer of Programming at Hearst Argyle Television, Inc., where they worked until 1997. Kristen then joined Cox Enterprises as a Studio Manager for Pittsburgh.com/WPXI.com. In 2003, Kristen transitioned to West Virginia Media Holdings, taking on the role of Director of Internet Operations. Since 2008, they have been working at Citynet, where they currently hold the position of Director of Marketing & Communications.

Kristen Heiser holds a Bachelor of Science degree in Media Communications and Legal Studies from the University of Pittsburgh. Further details about their education history, such as the start and end years of their studies, are not provided.