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Samantha Beale has been working in process design and improvement roles for several years. Currently, Samantha is the Process Audit Manager at CityFibre, where Samantha focuses on identifying critical process improvements. Prior to that, Samantha held roles such as Process Design Authority Lead at Openreach and Business Improvement Manager at BT, where Samantha provided consultancy services for business transformation and process architecture. Their experience includes ensuring compliance with organizational guidelines and successfully implementing process design databases.