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Megan Newman has over 18 years of experience in operations and customer service management. Currently serving as Transit Operations Manager at the City of Wausau since June 2016, Megan previously held roles at Liberty Mutual Insurance from January 2005 to February 2016, including Support Supervisor, Senior Technical Assistant, and Customer Account Assistant. Responsibilities included managing hiring processes, supervising teams, conducting performance evaluations, and ensuring compliance with state regulations. Earlier experiences include customer service leadership at Best Buy and Pier One, with a strong emphasis on customer satisfaction and team delegation. Megan holds an Associate's degree in Business Administration and Management from the University of Phoenix.