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Andres Cicalese is a Network Analyst Security Management and Technical Support Analyst at the City of Sunrise since May 2022, providing comprehensive technical support and managing digital media evidence for law enforcement. Prior experience includes roles at the City of Fort Lauderdale and Broward County Public Schools, focusing on desktop operating systems, network troubleshooting, and server maintenance. Extensive technical support experience was also gained at Mardi Gras Casino and Delta Air Lines, along with managerial roles at Shivji Communications Inc. and T-Mobile, emphasizing customer service and team management. Cicalese holds a Bachelor’s Degree in Cyber/Computer Forensics and Counterterrorism from Broward College, supplemented by additional technological training from Stanly Community College and Global Knowledge, as well as ongoing professional development through Simplilearn.