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Luis Santiago has recently been appointed as the Chief Information Officer at the City of Methuen, starting in January 2022. Prior to this role, they served as the MIS Director for the City of Lawrence, Massachusetts from March 2010 to January 2022.

Luis Santiago obtained an Associate's degree in Computer Network Systems from ITT Technical Institute, where they studied from 2007 to 2009. Luis also holds additional certifications, including the Google Cybersecurity Certificate from Coursera, which they obtained in July 2023. Additionally, they have certifications from Microsoft, including the Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), and Microsoft Technology Associate: Windows Operating System Fundamentals (MTA), although the specific dates of obtaining these certifications are not provided.