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Joe Ambrose is a seasoned IT professional with extensive experience in system analysis and administration. Currently serving as a System Analyst for the City of Marietta since April 2018, Joe manages the IBM Cognos 11 environment, overseeing over 1200 reports. Previous roles include serving as a Tier 2 Technician at ServIT, providing on-site support, and fulfilling various analyst positions at Cobb EMC, where responsibilities ranged from outage management system administration to mobile data terminal support. Joe's early career included helpdesk support and network operations analysis, demonstrating a strong foundation in IT troubleshooting and customer service. Joe holds certifications from Southern Polytechnic State University in A+/Network +.