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Michael Branscom holds an Applied Science degree in Network Systems Administration from DeVry University and has extensive experience in information technology and customer service within various organizations. Currently employed as a Clerk and Relief Assistant Manager at QuikTrip and as a Senior Information Technology Analyst for the City of Kansas City, MO, Michael's previous roles include North America Service Desk Manager at IPL Innovative Packaging Leaders, where a 28% improvement in response time was achieved, and a System Administrator, reducing system downtime by 30%. Michael has also served as a Senior Systems Executive at Cognizant and held multiple technical support positions, demonstrating a strong commitment to enhancing customer satisfaction and training teams effectively.