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Mark Ritzema is a 311 Senior Customer Service Specialist at City of Grand Rapids. Mark has been with the company since 1996 and has held various positions during their tenure. Prior to their current position, they were the Chairman and Master of Ceremonies at JAFAX. Mark has also been involved with various community organizations, such as the Grand Rapids Chamber of Commerce and the Grand Rapids Symphony Orchestra.

Mark Ritzema has a Bachelor's degree in Computer Science from Grand Valley State University.

Their manager is Angela Dore, 311 Customer Service Manager. They work with Katrina McLean - 311 Customer Service Representative, Samantha Visser Hatch - 311 Customer Service Representative, and Sky Farrell - 311 Customer Service Representative.