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Alana Moss has extensive experience in technical writing and user experience content development, with a career spanning several notable companies. Currently serving as a Lead User Experience (UX) Content Writer at ADP since December 2006, Alana collaborates with User Experience Research and Design to create intuitive interfaces and enhance client satisfaction through guided walkthroughs. Prior roles include Planning Commissioner and Zoning Board of Appeals Board Member for the City of Duluth, where Alana engaged in zoning ordinance reviews and land use considerations. Previous technical writing positions at Glenayre, McKesson HBOC, and Sales Technologies involved authoring various technical documentation for telecommunications and healthcare sectors. Alana holds a Master's degree in Technical and Professional Communication from Kennesaw State University and a Bachelor's degree in Journalism and Mass Communication from Iowa State University.