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Miriam Olarte-Santillan is an experienced hospitality professional with a career spanning from 2004 to the present. Currently serving as Front Office Manager at NÃœwa Manila, Miriam has been integral to the pre-opening team and has excelled in front office operations and training, becoming a Rooms Upselling Champion. Prior roles include Duty Manager at Sofitel Philippine Plaza Manila, where responsibilities included managing a large number of rooms and hosting notable guests, and various positions at Shangri-La's Boracay Resort and Spa, focusing on service management and guest relations. Early career experience includes front desk responsibilities at HYATT Hotels, emphasizing efficient guest registration and service management. Proficient in the Opera system, Miriam brings a wealth of knowledge in luxury hotel operations.