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Rhonda Hernandez is a seasoned professional in credentialing and decision support management with extensive experience in the healthcare sector. Currently serving as a Business Application Specialist for the City of Chesapeake since January 2023, Rhonda has also held the position of Decision Support Manager at Hampton Roads Community Health Center, Inc. since October 2017, where responsibilities include monitoring and advising on electronic health records system performance. Previous roles include Credentialing Director at Beacon Health Options and various managerial positions at ValueOptions, Inc.® and Sentara Medical Group, focusing on compliance with NCQA and URAC standards. Rhonda began their career in risk management and has developed a strong educational foundation with a Bachelor of Arts in Organizational Management from Eastern University and an Associate Degree in Specialized Business from Central Pennsylvania Business School.