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Nathan Soh is a seasoned professional with extensive experience in customer experience design, strategy planning, and knowledge management. Currently serving as a Strategy Planning and Performance Officer and CX Support Officer at the City of Casey, Nathan utilizes data insights to enhance customer interactions and improve operational outcomes. Previous roles include Knowledge Management Specialist at Kingston City Council, where Nathan developed customer experience initiatives, and UX Designer positions at Ki Culture and Boobobutt, where Nathan focused on user interface development and user research. With a background in content writing and compliance at Beretta Australia and Vespa Creative, Nathan combines strong communication skills with expertise in UX design, supported by formal education in User Experience Design and Copywriting Essentials.