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Jennifer Nguyen is a dedicated mental health specialist currently employed by the County of Orange since June 2024, with extensive experience in housing navigation at City Net Homeless Services since April 2019. At City Net, Jennifer has effectively engaged with clients through diverse communication channels to resolve concerns and maintain long-lasting relationships, achieving an impressive 85% client retention rate and a 100% success rate in meeting housing goals. Previous roles include case manager, where Jennifer provided essential services to over 50 homeless clients monthly, and substitute instructional aide at Anaheim Union High School District, ensuring a 100% graduation rate. Jennifer's career began at the University of California, Riverside, where skills in customer support and technology training were developed. Jennifer holds a Bachelor of Arts in Psychology from the University of California, Riverside.