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Gabriella Saputi serves as the 1st Vice President of Client Experience at City National Bank of Florida, where responsibilities include leading customer experience initiatives, utilizing Qualtrics for client feedback analysis, and managing programs to boost client loyalty and profitability. With prior roles as Vice President of Strategic Planning Officer at BanescoUSA and Strategic Planning Consultant for Banesco International Corporation, Gabriella effectively optimized processes and enhanced operational efficiency across banking services. Gabriella's educational background includes an MBA in Finance and a Bachelor's degree in Electrical Engineering from Universidad Simón Bolívar, complemented by certificates in Six Sigma, Financial Management, Data Collection, and Project Management.