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Igleth Mercado is an experienced professional in the lending and customer service industries, currently serving as a Loan Officer Assistant at City Lending Inc since August 2021. In this role, responsibilities include managing the credit process on Encompass, developing loan processes, and conducting follow-up calls with current borrowers. Previously, Igleth worked as a Quality Analyst at Sitel Group and as a QA Analyst at Sutherland, focusing on monitoring quality assurance and customer experience. Igleth also has experience as a Collections Consultant, handling collection and customer service calls. Igleth holds a Bachelor's degree in Economics from Universidad del Atlántico, earned between 2010 and 2015.