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Suzy Golding has a diverse work experience spanning from 2008 to 2019. Suzy'smost recent role was as the Head of Customer Experience at City & Guilds, starting in December 2019. Before that, they worked as a Customer Experience Consultant at Sainsbury's from August 2018 to November 2019. Suzy also had a significant role as the Head of Customer Experience at Tabcorp, where they implemented customer segmentation processes and led the deployment of a multi-channel customer messaging platform. Prior to Tabcorp, they held various CRM and marketing roles at Racing Post and Ladbrokes. Suzy's early career included positions as a Marketing and PR Exec at Jongleurs Comedy, Marketing Manager at The Homework Club, and Station Manager and Sales Assistant at I Love Chile. Suzy started their career as an Office Administrator at Birmingham City Council, where they gained project coordination and administrative skills.

Suzy Golding attended De Montfort University from 2004 to 2007, where they earned a BA Hons 2:1 degree in Media Studies.