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Andy L. is an experienced professional currently serving as the Incident and Compliance Manager at City & Guilds since June 2015, where responsibilities include managing regulatory incidents from notification to closure, ensuring compliance with external regulators. Previous roles at City & Guilds include Customer Service Team Lead, overseeing service delivery across multiple regions and managing a team of 13 members, as well as Quality Assurance Co-ordinator and Quality Process Co-ordinator, focused on implementing risk strategies and managing qualification approvals. Before joining City & Guilds, Andy L. worked at Sainsbury's from October 2011 to June 2015 as a Team Leader/Department Manager, responsible for managing various teams to enhance customer shopping experiences.