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Michelle Dunkley is a Customer Service Specialist at the City and County of Denver, focusing on DMV operations since September 2024. Prior to this role, Michelle served as the Director of Franchise Services at REGO Restaurant Group, where responsibilities included managing daily operations of the operations helpdesk and acting as the supply chain liaison. Previously, as a Franchise Engagement Team Representative at Famous Brands International, skills were applied in relationship management and operational improvements. Additionally, Michelle led a team at Quiznos as Help Desk Lead, overseeing eGift Card processes and ensuring effective communication with guests and franchise owners. Educational qualifications include an Associate's degree in Network Systems from DeVry University and a Google Cybersecurity course completed through Coursera.