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Eli G. is an experienced IT professional with a strong background in system administration and client relationship management. Currently serving as a System Administrator at Citrus Health Network, Inc. since November 2016, Eli G. manages servers and ensures security within an infrastructure that includes both in-house and external solutions in an O365 Enterprise hybrid environment. Previously, as a Relationship Escalation Manager at Microsoft Corporation from July 2015 to November 2016, Eli G. handled proactive case management for high-profile Office 365 accounts in North America and Latin America, working with notable clients like Banco Santander and Pepsi Co. Earlier experience as a Field Technician at NuAge PC, LLC from October 2013 to July 2015 involved software and hardware repair, virus removal, and management of small business server environments. Eli G. holds an Associate Degree in Computer Science with a focus on Network Administration from Florida National University, completed between 2011 and 2013.