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Mandy Nylin is an experienced professional with a strong background in operations and support management within the insurance and marketing industries. Currently serving as Channel Partner Support Manager at Citizens Inc. since September 2023, Mandy previously held the role of Operations Manager at Marsh from 2007 to July 2023, where a new department was established and expanded from 2 to 175 staff members across approximately 45 offices. Prior experience includes working as a Marketing Consultant at Allianz from 2004 to 2007, providing product information and sales strategies to independent agents, and as Service Center Supervisor at Hartford Life Insurance Co. from 2002 to 2004, overseeing a team to meet service level agreements. Additional roles include Call Center Supervisor at Performark and Program Administrator at Carlson Marketing, focusing on team management and service delivery.