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Sharon Zhao is currently the Vice President - Strategy Manager at Citizens, where Sharon drives strategic initiatives across multiple divisions to improve product performance and profitability. Prior to this role, Sharon was the Manager - Strategy and Analytics at CVS Health, leading process improvement projects within the Pharmacy Merchandising Group. With experience as a Senior Consultant at EY, Sharon specializes in process improvement engagements at financial institutions. Sharon holds a Bachelor's Degree in Finance and Economics from NYU Stern School of Business.