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Jaikumar Govindan is a seasoned technology professional with a diverse background in software engineering and platform enablement. Currently serving as Principal Software Engineer and Vice President of Platform Enablement at Citizens since August 2023, Jaikumar previously held the position of Site Reliability Engineer at CSAA Insurance Group from September 2022 to August 2023. A long tenure at Cognizant, from March 2013 to September 2022, included roles as Senior Architect and Automation Architect within the Mobile/IoT Center of Excellence. Early career experiences at Amazon involved QA management for Kindle devices and a QA technician position. Jaikumar began professional training as a Junior Software Engineer at Quintegra Solutions, focusing on quality assurance and development in Shell/PHP. Academic qualifications include a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Anna University Chennai, completed in 2006.