ÂÜÀòÂÒÂ×

Shauna McErlaine is an experienced leader and people performance manager in the Arts, Events, Entertainment, and Ticketing Industry, currently serving as Customer Service Manager at Citizen Ticket since July 2021. Previous roles include Box Office Assistant at AXS and Academy Music Group, and Front of House Usher Manager at the Royal Opera House, where responsibilities encompassed event management, performance management, and liaising with various departments. Shauna's early career included positions in hospitality and quality assurance, particularly at Concentrix, where management of a team of Quality Assurance Analysts was a focus. Education credentials include a Bachelor of Science in Business Studies and French from the University of Ulster Coleraine and a Level 3 Workplace Coaching degree from IML Business School.