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Kasia Ambroz is an accomplished professional with extensive experience in client relationship management and financial services. Currently serving as AVP and Global Service Manager at Citi since November 2020, Kasia focuses on enhancing relationships with EMEA-based Commercial Cards Clients, ensuring optimal card program operation, and driving continuous process improvements. Previous roles include Emerging Markets Broker at BGC Partners and various positions at Citi, where significant achievements included introducing Wealth Management propositions and enhancing client satisfaction scores. Earlier experience at Russell & Bromley involved exceptional sales performance and customer relationship development. Kasia holds a Level 3 certification in Investments and Securities from The Chartered Institute for Securities & Investment and possesses relevant education from a college in Poland.