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Catherine Ryan is an experienced professional currently serving as the Head of Client Services at Citation Group, where responsibilities include overseeing client onboarding and service delivery. Previously, Catherine held leadership positions at nimbus and Humanforce, focusing on project delivery and client experience operations. A significant part of Catherine's career involved enhancing implementation services at TimeTarget and designing software implementation methodologies at Sage, where expertise in change management played a crucial role. Early career experience includes roles at Fujitsu Australia and MicrOpay, where Catherine led project teams and managed various aspects of software solutions. Catherine is pursuing a Graduate Certificate in Change Management at AGSM @ UNSW Business School and holds diverse qualifications in organizational communication, psychology, and project management from various institutions.