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Allysa Bertoncini has extensive experience in the information technology and customer service sectors. Currently serving as a Senior Service Desk Analyst at Citadel Credit Union since January 2017, Allysa has also held the positions of Service Desk Analyst and Web Account Specialist within the same organization. Prior to this role, Allysa worked as an International Customer Service Specialist and Social Media Support representative at 1&1 Internet AG from September 2011 to March 2014. Allysa is pursuing a Bachelor's degree in Information Systems at Southern New Hampshire University, with an expected graduation date in June 2028.