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Joel Andrews is an experienced professional in learning and talent development, currently serving as a Senior Learning & Talent Development Facilitator and Sales Strategy Facilitator at First Citizens Bank since February 2022. Prior to this role, Joel has been a Training Facilitator at CIT Bank since April 2015, responsible for training new Retail Bank and Call Center employees on ethical relationship building and product recommendations, as well as designing instructor-led training. Joel's earlier experience includes working as a Program Consultant at Wells Fargo from April 2008 to April 2015, where responsibilities included increasing consumer checking account production and training bankers in presentation skills. Joel has a military background from the USMC (1992-1996) and holds certifications in Training & Facilitation and as a Master Trainer from ATD Education.