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Ivy Gilbert has a diverse work experience spanning over several years. Ivy is currently working as a Business System Administrator at CircleCI since June 2021. Prior to that, they served as a CS Administrator at Acadience from August 2020 to June 2021. Ivy also has experience as an Independent Consultant at Customer Service Operations Leader, where they provided consultative services focused on customer service administration to companies across multiple industries. Ivy guided companies in achieving their customer service goals by establishing impactful business systems and processes. Additionally, Ivy worked as the Director of Call Center Operations at Crocs, Inc., where they provided operational and financial direction to a key customer service division and oversaw various cross-functional modalities. Their role also involved HR accountability for over 100 employees.

Ivy Gilbert attended Metropolitan State University of Denver starting in 2018 and is currently pursuing a degree in History. Prior to this, Ivy also attended Front Range Community College, although their field of study and degree status are not specified.