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Hans Vandale has extensive experience in IT support and service delivery, currently serving as Service Delivery Manager and Customer SPOC & Teamlead for the Isabel Servicedesk at Circet Benelux since January 2015. Previous roles include 2nd line Servicedesk engineer and working at Proximus as a service desk technician, where responsibilities included knowledge base script writing for software and hardware issues. Additional experience spans technical engineering roles at Vlaamse Overheid, Kreativa, and EDS, highlighting a robust background in field engineering and technical support. Education was completed at Katholieke Hogeschool Brugge-Oostende.