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Jorge Antonio Fernandez Baeza currently works as an Analista Experiencia de Clientes at Cintac, leading the implementation of the CRM Hubspot across Chile and Peru to enhance customer lifecycle management regionally. Previously, Jorge co-founded Volt Green Tech, where strategic leadership was essential in developing a scalable business model. At SumUp, Jorge served as a CX Specialist, collaborating across multidisciplinary teams to deliver exceptional customer experiences and achieve key performance indicators. Additionally, Jorge's early career included a professional internship focused on process automation solutions, improving response times, and conducting thorough logistical analyses to identify and address bottlenecks. Jorge holds a degree in Ingeniería Comercial from Universidad Andres Bello and is pursuing a diploma in commercial management and industrial marketing at Universidad de Chile.