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Douglas Lain has extensive experience in technology support and training, currently serving as an Access Technology Service Specialist at the Cincinnati Association for the Blind & Visually Impaired since August 2022. Prior roles include On-Line HR System Support Specialist at ThinkWare, Manager of Training and Conferences at St. Vincent de Paul Dayton, where Douglas implemented a company-wide safe environment training program, and Customer Onboarding/Deployment Specialist at Dominion Dealer Solutions, leading a team in onboarding auto dealers. Earlier experience includes roles at MetLife as a Customer Service Representative, as a Technical Support Analyst at Computer Science Corporation, and as a Help Desk Assistant at Insurity.