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Jack Freeman is an experienced IT professional currently serving as a Service Desk Analyst at CIM Group since January 2022, where responsibilities include providing white glove technical support using ServiceNow and ConnectWise Control. Prior to this role, Jack worked at Allied Digital Services Limited as a Service Desk Engineer II, offering remote support to various clients, including American Dental Partners, Inc. Additional experience includes positions at Boeing as a Dell Computer Technician and at Tadibrothers as a Technical Service Representative. Jack has also held roles in IT consultancy, clinical analytics, and in-house IT support across multiple companies. Educational background includes a Bachelor's Degree in Information Technology from Syracuse University, completed in 2016.